(Open Box) Suburbs TS20 Electric Fireplace Stove

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Returns & Exchanges Policy
When you buy directly from us, we want you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, you may return or exchange any item(s) within 30 days after your purchase. Please a contact customer service team member if your order is unsatisfactory or doesn’t suit your needs. We want to make it right for you, as quickly and easily as possible
  • Step 1
    Fill out the return info on the back of your order form. Can’t find your order form? Download a copy of the return form. Want to exchange it for a different product? Let us know within 30 days of your purchase.
  • Step 2
    Return the order yourself via USPS, FedEx or any other traceable method. We encourage you to insure your package. Please send it to: Gaiam Attention: Returns 9107 Meridian Way, West Chester, OH 45069
Please allow 14 days for us to receive and process your return. Original shipping and handling fees are not refundable. We'll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Please contact Customer Relations for more information regarding our return policies. Credit card adjustments should appear within two billing cycles.

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Description

Shipping

Return Policies

 

TURBRO Suburbs TS20

Infrared Fireplace Heater with Realistic Dancing Flames

Since 2013, TURBRO has created innovative products that help people improve the comfort of their homes.
The Suburbs series expands on this mission by offering the warmth, comfort, and charm of a vintage fireplace without the mess, hassle, or dangers of a gas or wood-burning stove. With the TURBRO Suburbs, you can enjoy a roaring fire anywhere in your home.

  • Power Supply: 110-120V / 60Hz
  • Power Consumption: 11.67A at 120V
  • Thermostat Temperature: From 68℉ to 95℉
  • Approval: North America CSA certified
  • LED Color: Red, Orange
  • Power Cord Length: 6ft.
  • Noise Level: ≤37dBA

 

Appearance

  • The fireplace doors open to give you up close access to the realistic flames.
  • The 3-sided panoramic design provides a view of the realistic flames from the front and both sides.

Zone Heating

Move the heater to any room to stay warm while saving energy.

Infrared Heater

Heat is spread throughout the room without removing any moisture.

Quiet Operation

Infrared heaters are nearly silent and perfect for warming the bedroom.

 

Flame Control

Flames can be used with or without the heater, perfect for summer months.

Thermostat

Adjustable thermostat allows you to pick your perfect temperature.

Overheat Protection

If the heater gets too hot, it will automatically shut off to prevent damage.

CSA Approved

Certified by North American CSA to be safe for use in your home.

 

About TURBRO ‘Suburbs’ Series


Suburbs TS20 electric fireplace stove is the sweetest little stove that you could ever want! Warms a room up to 1,000 sq.ft. The vintage fireplace design with realistic dancing flames and burning log effect can provide your family with a warm ambiance. The retro design and realistic flame effect levels up your living ambiance. Gentle looking, high heating capacity, and easy control, it's absolutely your best choice for this winter.

Kindly Reminder:

  • Check Your Package: If you find the package is destroyed or lose the accessories, please feel free to contact us for any questions via Amazon or our official brand email (refer to the back of the user manual).
  • Safe Use: We do not recommend that you use a power strip with this (or any other) space heater or similar device. However, if you find the cord is too short, you can use an extension cord ONLY IF it is rated for 15 amp and a load of 1800 watts. You should check the power cord during the first 30 mins of operations to make sure it is not too hot. If hot to touch, unplug and discontinue use of a power cord.
  • Avoid Burning: DO NOT allow bare skin to touch the air outlet of the heater.
  • Limited Product Load:Please DO NOT place heavy items on the top (several decorations only).
  • Before using the heater,READ THE INSTRUCTIONS CAREFULLY.

Specifications:

  • Model: Suburbs TS20
  • Rated Power: 1400W / 4777BTU
  • Power Supply: 110-120V / 60Hz
  • Heating Area: 1,000 sq.ft
  • Main Body Material: Metal
  • Heating element: Infrared Heater
  • LED Color: Red, Orange
  • Lighting Effect: LED Log flame effect
  • Approval: North America CSA certified
  • Dimensions: 20"H x 17"W x 10"D
  • Unit weight: 15.5lbs (7kg)
  • Noise Level (dBA): ≤37dBA
  • Warranty: 1 Year

Package Includes:

  • 1 x Electric fireplace stove
  • 4 x Legs
  • 8 x Screws (Packaged with the User Manual)
  • 1 x User Manual

Detailed Features:

Gorgeous Dancing Flames & Burning Logs, with Heat or Without

You’ll love the enchanted mood provided by the TS20’s authentic-looking wood burning effects, and you’ll appreciate that you can use it all year round, with or without the 65°F to 95°F warmth. Provides all the allure of a real fire.

Accent Your Home with Vintage Style

With a classic design that looks like it’s straight out of your grandparents’ home, the TS20 provides a welcome accent to any décor. The panoramic viewing glass and glass door means you can enjoy the dancing flames from anywhere in the room. Since the unit stays cool to the touch, you can use the flat top as a display stand for photos, decorations or whatever you want.

Your Safety is Our #1 Priority

TS20 is certified with the CSA (273527, by CSA Group, 2018) and features an overheat auto-off protection function. The whole exterior stays cool, so it’s safe for kids and pets. Any problems or questions, the TURBO Support Team is always available to help.

Suburbs TS17

Suburbs TS20

Suburbs TS23

Suburbs TS23-C

SuburbsTS25

Applicable Area

Heater Type

Control Panel

Remote Control

Temperature Range

Flame Brightness

Timer

Decorative Door

3-Sided Visable Design

400 sq ft@@ Convective@@ Mechanical Control@@ No@@ 68 - 95°F @@ 1 @@ No@@ No@@ No
1000 sq ft@@ Radiant@@ Mechanical Control@@ No @@ 68 - 95°F @@ 1 @@ No @@ Yes @@ Yes
400 sq ft@@ Convective@@ Digital Control@@ Yes @@ 62 - 82°F @@ 3 @@ Yes @@ Yes @@ Yes
1000 sq ft@@ Radiant@@ Digital Control
+ Door Visable Screen @@ Yes@@ 62 - 82°F @@ 3 @@ Yes @@ Yes @@ Yes
1000 sq ft@@ Radiant@@ Digital Control
+ Door Visable Screen@@ Yes@@ 62 - 82°F @@ 3 @@ Yes @@ Yes @@ Yes

Shipping

3 – 7 business days for delivery to metro locations. 7 – 10 business days to regional locations including WA, QLD and NT 4 to 7 business days for delivery to metro locations. 7 to 10 business days to regional locations including WA, QLD and NT. 

Free delivery on orders $99 and over. 

Express* $12.95 Delivery will occur between 9am – 5pm the next business day when you place an order before 12pm AEST

Return Policies

If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from Best Buy, Best Buy Outlet, Pacific Sales, Pacific Sales® Outlet, Magnolia® Design Center, Best Buy Education and Best Buy Business

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Customer Reviews

See what our customers are saying

4.8
Based on 127 reviews
SJ

Sarah J.

2 days ago

Amazing quality! The fabric feels premium and the fit is perfect. Exactly what I was looking for. Highly recommend!

IMG
IMG
Verified Purchase
MK

Mike K.

1 week ago

Great product overall. Fast shipping and excellent customer service. Only minor issue was the sizing runs a bit small.

IMG
IMG
Verified Purchase
AL

Anna L.

2 weeks ago

Love this! The color is exactly as shown in the photos. Very comfortable and stylish. Will definitely order again.

IMG
IMG
Verified Purchase
RB

Robert B.

3 weeks ago

Exceeded my expectations. The attention to detail is impressive and the materials feel durable. Worth every penny.

Verified Purchase
TC

Taylor C.

1 month ago

Perfect for everyday wear. Comfortable, well-made, and versatile. Goes with everything in my wardrobe.

Verified Purchase
DW

David W.

2 months ago

Good value for money. The quality is solid and it arrived quickly. Happy with my purchase overall.

Verified Purchase

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